Privacy Policy vr7online —
Our Commitment to Protecting Your Data

1 Introduction

vr7online ("we", "Platform") are fully committed to protecting the privacy of our members. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the vr7online platform, website, and mobile app.

This policy applies to all services provided by vr7online, including account registration, financial transactions, game usage, and any interactions with our support team. We process your personal data on the basis of legal requirements, contractual fulfilment, legitimate interests, and your consent where applicable.

2 Data We Collect

We collect various types of information depending on how you interact with the vr7online platform. In general, the data collected falls into two main categories:

Information you provide directly:

• Full name, date of birth, and national identification number (MyKad) or passport.
• Email address and mobile phone number.
• Current residential address.
• Payment method details — bank account number or e-wallet used.
• Identity verification documents for the KYC process.
• Any communications you send to our support team.

Information collected automatically:

• Your device's IP address, browser type, and operating system.
• Activity log data — pages visited, session duration, and in-platform actions.
• Game data — wagering, wins, losses, and transaction history.
• General geolocation information based on IP address.
• Vr7online mobile app usage data.

3 How We Use Your Data

The data collected is used solely for legitimate purposes and within the scope relevant to the services we offer. Specifically, vr7online use your personal data to:

• Registering and managing your member account securely.
• Processing financial transactions — deposits, withdrawals, and bonus transfers.
• Conducting identity verification (KYC) to comply with legal requirements.
• Detecting and preventing fraud, money laundering, or suspicious activity.
• Providing effective and responsive customer support.
• Sending notifications related to your account, transactions, or important platform changes.
• Improving our products, services, and overall user experience.
• Complying with applicable legal obligations and regulations.
• Sending marketing communications — only with your consent, which you may withdraw at any time.

We will not use your data for any purpose beyond those stated above without notifying you in advance.

4 Information Sharing and Disclosure

Vr7online does not share your personal information with third parties except in the following circumstances:

• Service Providers: Technical partners, game providers, and payment processors directly involved in delivering vr7online services. All parties are bound by strict confidentiality agreements.
• Legal Requirements: When required by a court order, law enforcement agency, or any competent authority under applicable law.
• Fraud Prevention: Sharing with fraud prevention agencies or relevant industry bodies solely for platform security purposes.
• Business Transfer: In the event of a merger, acquisition, or sale of company assets, member data may be transferred as part of that transaction — you will be notified in advance.

5 Data Security

The security of your personal data is the absolute top priority for vr7online. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:

• 256-bit SSL Encryption for all data transmissions between your device and our servers.
• Integrated servers designed with data segregation and strict access controls.
• Continuous 24/7 monitoring to detect unusual activity or intrusion attempts.
• Passwords are stored in hashed and salted form — we never store your password in plain text.
• Two-factor authentication (2FA) is available to enhance your account security.
• Regular security audits and penetration testing by independent experts.
• Data security training for all staff who handle member information.

While we take all reasonable measures, no system can be guaranteed completely secure. In the event of a material data breach, we will notify affected members within the timeframe required by applicable law.

6 Cookies and Tracking Technologies

Vr7online uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how members use the platform so we can improve the user experience.
• Functional Cookies: Saving your preferences such as language and display settings for your convenience.
• Analytics Cookies: Collecting aggregated data on platform usage for internal analytics purposes. This data cannot be individually identified.

You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality of some parts of the vr7online platform.

7 Data Retention and Deletion

Vr7online retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law.

• Active account data: Retained for the duration your account is active and for a set period after account closure to meet legal requirements.
• Financial transaction data: Retained for a minimum of seven years for tax and financial compliance purposes.
• Technical log data: Retained for twelve months before being automatically deleted.
• Customer support data: Retained for three years after the last interaction.

When data is no longer needed, it is deleted or anonymised using secure procedures.

8 Your Rights as a Member

As a vr7online member, you have several rights regarding your personal data. We fully respect and support the exercise of these rights:

To exercise any of the above rights, contact the vr7online support team via live chat or email. We will process your request within the timeframe stipulated by applicable law.

9 Children's Privacy

Vr7online is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect personal data from minors or individuals under the age of majority.

If we determine that personal data of an individual under 18 years of age has been collected without proper age verification, we will take immediate action to delete that data and close the relevant account.

10 Changes to This Privacy Policy

Vr7online reserves the right to update or modify this Privacy Policy at any time in response to operational needs or changes in law. Any material changes will be communicated to you via an in-platform notice or by email to your registered address.

The "Updated" date at the top of this document reflects the version currently in effect. Continued use of the vr7online platform after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your privacy rights, don't hesitate to reach out. The vr7online team is available to assist you 24 hours a day, 7 days a week.

For issues specifically related to privacy and data protection, include "Privacy Enquiry" in the subject line of your message so it can be routed to the appropriate team more quickly.